Frequently Asked Questions

Arizona Department of Health Services will be referred to as AZDHS.

How do I know it’s safe?

Barter & Shake Creative Hospitality is following all the benchmarks listed in the Arizona Department of Health Services report for re-opening and utilize the Centers for Disease & Control (CDC) for their operating guidelines. If we do not adhere to these benchmarks we place ourselves at risk of mandatory closure. We are strictly enforcing all COVID-19 operating requirements with our staff and our guests. If you feel that something has been overlooked or you do not feel safe, we welcome you to bring it to a manager’s attention so we can fix the problem. To read the AZDHS Report, you can find it here. We hope that you will come to visit us as soon as you feel it’s safe to do so!

Why is there a pre-paid reservation fee?

In following the AZDHS operating requirements we must operate at 50% capacity AND each reservation must be 6 feet apart for social distancing. By requiring each guest to pre-pay for their reservation we are hoping to eliminate booked and confirmed guests from not showing up for their reservation. It is important that we accurately know how many guests will be coming in every day so we can staff and prepare ingredients appropriately based on business levels. With limited operating capacity, these metrics are vital to keeping our business open.

What if I don’t use it all?

Our pre-paid reservation fee is non-refundable. This amount is lower than our average check amount, which we’ve analyzed over four years of business. If you do not use the whole amount, we unfortunately can not refund you for the difference.

Why is gratuity included?

The pre-paid reservation fee is used to guarantee the future of the business. The gratuity is used to guarantee payment for our staff for the time we have guests seated and the time they are working.

Can I get a refund?

If the reservation is canceled more than 24 hours in advance of your reservation time you will receive a full refund on the reservation fee. If the reservation is canceled within 24 hours of your reservation and we are not able to fill the open reservation, there will be no refund. If we can fill the reservation, then you will get refunded.

Can I pay with cash?

Yes, however AZDHS recommends using your card to pay to lower contact and exposure. We’ve asked our bartending staff to not handle cash so they will be asking their manager to accept your cash payment.

Why do I have to wait outside?

AZDHS guidelines require a certain amount of waiting space per person and we do not have the indoor capacity to be able to meet this benchmark. Instead we ask for everyone to wait outside and we will text you when we have your table ready.

Why do I have to wear a mask?

AZDHS has issued requirements for guests and staff that individual businesses must adhere to. One of these requirements is for guests to wear their mask at all times except when eating and drinking.

Why is the party size limited to 6 people?

Our seating area is a tricky room with very little maneuvering therefore we do not have any available tables for parties larger than 6. Traditionally we would require a pre-paid contract to reserve a section of the room for those larger parties; however, until we are up and operating at a smooth business level we will not accommodate parties larger than 6.

What if we make more than 1 reservation?

Large parties booked over multiple reservations will not be sat at the same place together as we do not have a table big enough for that size. Each reservation will be seated at their own socially distanced table. AZDHS does not allow any mingling, roaming, or wandering so we will not allow more than one reservation to stand next to each other. You must remain seated with the exception of using the restroom.

Can I transfer my reservation?

Unfortunately, reservations cannot be transferred to another person. However, if you text us, we are happy to change the name of the reservation to a different person’s name.

Can I cancel my reservation?

Reservations may be canceled with a full refund anytime up to 24 hours in advance of your reservation time. Reservations may be canceled with no refund within 24 hours of your reservation time.

Why can’t I look at your menu book?

While we agree that our menus in the format of a story are very creative and unique, unfortunately, the hard copy is not a surface that can be sanitized successfully on a frequent basis without damage. We have made all of our menus available digitally so you can follow the story and make your drink selections, maybe even get a head start on it if you’re anxious to get back in! We offer our physical menus for retail purchase so that every guest who wishes to do so can receive a brand-new, clean menu to take home.

Are there any restrictions to your menu?

We’re not be serving our shared drinks or bowls at this time. We’re only serving single person drinks to limit exposure even within same-reservation groups. As our restrictions lift, we will open up our full menu.

UnderTow is a 21+ Establishment
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